Refund policy

Return, Refund & Exchange Policy

At Tintbox, we strive to provide you with high-quality products and a seamless shopping experience. If you are not entirely satisfied with your purchase, we are here to help.

Please read our policy carefully to understand our guidelines for returns, refunds, and exchanges.

1. Returns Policy

We accept return requests only under strict guidelines to ensure product integrity.

Return Window

  • Return requests must be initiated within 7 days of receiving your order.

  • Requests made after 7 days of delivery will not be accepted.

Product Condition Requirements

A return will only be approved if the product meets all of the following conditions:

  • The product must be completely unused.

  • The product must be in the same condition as received.

  • The product must be returned in its original packaging, including all tags, boxes, and inserts.

  • The product must not be damaged or broken during the return transit.

Exclusions

Customized Orders

  • Baby feeding bottles, straws, individual lunch bags, or any products that have been personalized or customized are not eligible for return or refund.

Sale Items

  • Products purchased during clearance sales, special sales, or promotional events are considered final sale and cannot be returned.

2. Refund Policy

Refund Timeline

Once your returned item passes our quality inspection, the refund will be processed to your original payment method within 5–7 business days.

Refund Calculations

Request Type Refund Details
Single-Item Return Full product amount will be refunded.
Multi-Item Return ₹70 per returned product will be deducted from the total refund amount.

3. Exchange Policy

Exchange Charges

Request Type Fee / Policy
Single-Item Exchange FREE – No reverse shipping or exchange charges.
Multi-Item Exchange ₹70 reverse shipping fee per item.

Exchange Process

  1. Submit your exchange request.

  2. Pay applicable exchange fees (if any).

  3. Our team will arrange pickup of the original product.

  4. Once the product is received and verified as unused, the replacement item will be dispatched.

4. Received a Damaged Item?

If your product arrives broken, defective, or damaged, please contact us within 24–48 hours of delivery.

Proof Required

Please share:

  • An unboxing video, or

  • Clear photos showing the damage

Once verified, we will arrange a free replacement at no additional cost.

How to Initiate a Return, Refund, or Exchange Request

Please contact our support team through WhatsApp or Email with the required details.

Contact Information

WhatsApp: 7984207626

Email: support@tintbox.in

Subject Line

Return/Exchange Request – Order #[Your Order Number]

Please Include

  • Your order details

  • Reason for the request

  • Clear photos or videos of the product

  • Any additional information that may help us process your request faster

Thank you for shopping with Tintbox. We appreciate your trust and are committed to ensuring a smooth and satisfying customer experience.