We accept return requests only under strict guidelines to ensure product integrity.

Return Window Product Condition

A return will only be approved if the product meets all of the following conditions:

• The product must be completely unused
• The product must be in the same condition as received
• The product must be returned in its original packaging, including all tags, boxes, and inserts
• The product must not be damaged or broken during return transit

Exclusions

• Customized or Personalized Products — Products that have been personalized or customized are not eligible for return or refund
• Sale Items — Products purchased during clearance sales, special sales, or promotional events are considered final sale and cannot be returned

Received a Damaged Item?

If your product arrives broken, defective, or damaged, please contact us within 24–48 hours of delivery.

Once verified, we will arrange a free replacement at no additional cost.

How to Initiate a Return

Refund Calculations Exchange Policy

Exchange Process

1. Submit your exchange request
2. Pay applicable exchange fees (if any)
3. Our team will arrange pickup of the original product
4. Once received and verified as unused, the replacement will be dispatched

How to Initiate a Refund or Exchange

Thank you for shopping with Tintbox. We appreciate your trust and are committed to ensuring a smooth and satisfying experience.

We are headquartered in Ahmedabad and fulfill orders from our warehouse there through reputed couriers.

Processing Time Courier Partners

You expressly understand and agree that your use of the TintBox website and products is at your sole risk. The website and products are provided on an "as is" and "as available" basis.

TintBox and its partners, officers, employees, agents, distributors, and affiliates:

• (i) make no warranty that the TintBox products will meet your requirements and that the quality of any products purchased through the TintBox website will meet your expectations
• (ii) expressly disclaim all warranties of any kind, whether express or implied, including but not limited to the implied warranties of title, merchantability, fitness for a particular purpose and non-infringement

You expressly understand and agree that TintBox and its partners, officers, employees, agents, distributors, and affiliates shall not be liable to you for any punitive, indirect, incidental, special, consequential or exemplary damages, including but not limited to damages for loss of profits, goodwill, use, data or other intangibles, resulting from:

• (a) the use or the inability to use the TintBox products
• (b) the cost of procurement of substitute goods and services
• (c) unauthorized access to or alteration of your transmissions of data
• (d) statements or conduct of any third party on the TintBox website
• (e) any other matter relating to the TintBox website or products

You agree that all TintBox trademarks, trade names, service marks, logos, brand features, and product names are the property of TintBox (the "TintBox Marks").

You agree not to display or use in any manner the TintBox Marks without prior permission of TintBox.

Any disputes regarding TintBox products, services or any other matter involving Wowearth Retails LLP will be subject to the exclusive jurisdiction of the Courts of Ahmedabad.

These Terms of Service and any separate agreements whereby we provide you Services shall be governed by and construed in accordance with the laws of India.